REFUNDS & CANCELLATIONS:
Sian hopes that you never have to cancel or return a product. At the same time, we would be there to help you whenever you do so due to certain circumstances. As a first step we are laying out our cancellation and return policy to take care of your hassles.
ORDER HAS NOT BEEN SHIPPED YET: Any order which has not been shipped can be cancelled partially or fully. The amount paid by you (if it is a prepaid order) would be refunded to you and should reflect in your account in 6-8 working days.
ORDER WAS DAMAGED WHEN RECEIVED: We mandate that sellers listed on our website take utmost care while packaging to ensure that the product reaches you the way you had seen it on our website. However, due to situations beyond control, the items delivered might get damaged in transit. The sellers would replace or cancel your order under such circumstance. We would request you to inform us and the sellers of the damage within 48 hours of receipt of order.. Any refund would happen only after proper check of the damaged material.
INCORRECT ITEMS RECEIVED: We are proud of the robustness of our fulfilment process and the right shipment would reach the right person at the right place. In case you receive items that are different from the ones you ordered, we will require the sellers to ship the right items to you right away. Please send us an email at sianskinkare@gmail.com or submit information at https://sian.org.in/index.php?route=account/return/add with the order ID and complaint details. We would respond to it in 48 to 72 hours. We would try and reverse pick up the product from your location wherever possible, at other locations we will try and find a mutually agreeable solution. Refund would be processed after the item has been shipped back or picked up from customer location.
Any other reasons for cancellation or return would be handled on a case to case basis
Following shall not be eligible for return or replacement
1. Damages due to misuse of product
2. Incidental damage due to malfunctioning of product
3. Any consumable item which has been used or broken
4. Products with tampered or missing serial / UPC numbers
5. Any damage / defect which are not covered under the manufacturer's warranty
6. Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered
Refunds are made as follows:
1. If the payment was made in cash then the refund is made in the form of coupon codes
2. If the payment is made using a credit/debit card (or any form of net banking) then the amount is credited back to the same account from which the payment was made.
Cancellation of order:
Sian reserves the right to cancel any order without any explanation for doing so, under situation where Sian is not able to meet the requirement of the order placed or order so placed/cancelled does not comply with the Website policy or for any other reason. However, Sian will ensure that any communication of cancellation of an order, so cancelled, is intimated within appropriate time to the concerned person and any applicable refund, will be made in reasonable time.
Shipping :
- Shipping within India is INR 100 irrespective of the number of items bought.
- Shipping is free on purchases above INR 3,000
- Orders will despatch within 5 to 6 working days. Unless otherwise specifically mentioned in the product details.
- Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order. In case of modifications, kindly drop us a mail @ sianskinkare@gmail.com. or call on 9958358385 within 2 hours of placing the order.